APPOINTMENT SETTER SCRIPT ..... 03-11-06  10:44 avg talk time

YOU:  Hi is this First Name?  [use their first name only]

F-Name:  Yes it is ...

YOU: Hi ______ ... this is [YOUR First/Last Name] giving you a quick call with the COASTAL CALL CENTER.

YOU (continuing):  And ...  I called [F-Name] because .... you filled in a form that told you a little about The Call Center [or "about Coastal" ] a day or so back --- remember that???    

F-Name:  Oh ... RIGHT!  I've been expecting your call.   

I DON'T REMEMBER    NOT INTERESTED    financial emergency   
On Way Out Door      Any Questions   --- click link to read answer

YOU:  Good!  I just wanted to touch bases and let you know I got your request today and will be sending you a quick email with a little more information.  Is that ok?  (Yes)  Ok .. is [read their email to them and confirm].

F-Name:  Sure ... that's ok.

YOU:  Good.  That will go out today.  Then, in the next 2 or 3 days you'll get a call from THE COMPANY itself.  They will need about 10 minutes for a NO COST evaluation then, and see what you think from there.  OK?

F-Name:  Sure ... ok.

YOU:  Thanks ... and thanks for checking us out!  By the way... IS THIS USUALLY A GOOD TIME TO REACH YOU?  [just make a note of what they say].

F-Name:  Yes .. [or gives you better times to reach them]

YOU:  Great... thanks then.  BYE!

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I WANT TO KNOW ABOUT THIS .. AND THAT ... AND THIS   AND THAT

You know ... that is EXACTLY the kind of question for the EVALUATION CALL.  I know you have an interest because you've got questions ... so let's set up that call then.

KEEPS PRESSING FOR ANSWERS .... Again, those are questions for the evaluation call. That call is limited to about 15 minutes maximum.  I still have several calls I have to finish and couldn't do it if I was answering these questions. WRITE ALL YOUR QUESTIONS DOWN and have them ready.  Ok?

1. "I DON'T REMEMBER DOING THAT."

That's ok ....  when it comes to ONLINE STUFF  ... a week or two back is long enough to have grown old and had grand kids by now ... isn't it?

But I AM looking at the form that was filled in ... so what's important now  ...  ARE YOU STILL WANTING a business or EXTRA INCOME?    Because if YOU are ... I'll have them set up your EVALUATION CALL.  

2. "NO THANKS."       "I'M NOT INTERESTED NOW."

I can appreciate that, First_Name.  Then .... may I ask just a couple of quick questions?

[First Question]

Well .... FIRST ... WOULD IT BE OK IF I GAVE YOU MY WEBSITE?

F-Name:  Makes NO DIFFERENCE what they say.

I appreciate that.

[Second Question]

My second question.   It’s up to YOU, but..  Would it be worth taking a few minutes if you could start with ZERO MONEY UP FRONT?  Then let's have them give you that evaluation call.

JUST ON WAY OUT THE DOOR ... NO TIME NOW

That's fine [F-name] .... I can call you back but FIRST let me ask something.  Are you SERIOUSLY STILL LOOKING for a business now ... because if you ARE, I'm happy to call you back later.  But if you're NOT ... I'm good with that too and we don't need to talk again.  You tell me .... are you still interested so I can call you back?  Ok  ... [F-name]  .. my time is valuable and and I know yours is too.  You'll actually be there when they call at [new time to call back] .. right?

JUST HAD FINANCIAL EMERGENCY

Wow .. that's bad! Tell me about it. [listen and sympathize] You know ... we can actually work with people from BROKE ..on up. It's ironic that we contacted you today, because we actually contact a lot of people who had some kind of unexpected bill or thing come up that would be better if you had more money. My guess is, this might me a great time for this call ... or we can set a DIFFERENT TIME .. but I am pretty sure we can still help out.  --- set time.  Ok  ... [F-name]  .. my time is valuable and and I know yours is too.  You'll actually be there when I call at [new time to call back] .. right?

NO TIME

Wow .. that's bad! Tell me about it. [listen and sympathize] You know ... we can actually work with people only have 5 SPARE MINUTES A MONTH. It's ironic that we contacted you today, because we actually contact a lot of people who are SLAMMED for time. But things would still be better if you had more money. My guess is, this might me a great time for this call ... or we can set a DIFFERENT TIME .. but I am pretty sure we can still help out. --- set time.  Ok  ... [F-name]  .. my time is valuable and and I know yours is too.  You'll actually be there when I call at [new time to call back] .. right?

NOTES: